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FAQ

Shopping

Do I have to Register Plustrendy.com account to place an order ?

No, but we highly suggest you create an online account at Plustrendy.com for faster checkout, track your order history, manage your favorites and payment methods, check shop account balances and more. Create an account now!

We sincerely suggest you add our email address into your email contact list, so that you can get prompt news about your order in time. And please take time to check your spam or junk box if you do not receive our reply in 72 hours.

How do I choose my size?

We list the size measurements in detail on each product page for your reference. Please choose the best fit after taking note of your own measurements and comparing them to the measurements to each size on the website.

I want to change or cancel my order. How can I do that?

Please contact our customer service ASAP, if you need to change or cancel your order. Once the parcel is processed and shipped, we will be unable to make any changes.

What if an item of my order is out of stock?

First of all, we promise this issue is rare. However, if it did happen, you will be contacted within 48 hours, then you can choose to change or cancel the unavailable item. If your order have several items, the available items will be shipped to you and the unavailable item will be deleted from your order for refund.

Payment

What payment methods do you accept?

We offer PayPal as our secure online payment method which accepts all kinds of credit or debit cards. If you want to pay by western union or bank wire transfer, please contact with our customer service for more details.

Why do I need to verify my payment information?

It's our responsibility to protect our customers from unauthorized transaction or any unwanted billings. If your order info does not match exactly what your billing info, your order may be held pending and our fraud prevention team may contact you for further verification before sending out your order.

Shipping

What shipping options do you have available?

Please visit our Shipping Information page in detail.

Where are your orders shipped from? Do you ship internationally? 

Yes, we ship worldwide. Our warehouse located in China, we ship the orders from China at the moment.

Do you ship to APO/FPO addresses?

We offer standard shipping to APO/FPO addresses.

Where Can I Track My Order?

Tracking number and link will be notified via email after your order is shipped out, and the tracking info will be updated within 48 hours.

How long will the delivery take?

The delivery time of express shipping is about 3-7 working days,  standard shipping about 12-18 working days in generally.

It will take 3-5 processing days for us to collect your order and prepare your shipment. Please note that delivery time is estimates and start from the date of shipping, rather than the date of place order, and it may take longer than expected due to invalid address, holidays, customs clearance procedures or other issues. 

Why my order had been divided into two or more packages?

Orders might be divided into two or more packages due to different processing time or location of different warehouse. Also if standard shipping method is chosen, the weight of each package not more than 2kg, we have to divide the order into two or more packages.

Why does the tracking info show that the package had been delivered, but I did not receive it?

The package might be signed by your neighbors or delivered to your mail box. Please check with your neighbors and in your mail box. If you can’t find it, then contact the related shipping company. If you can’t find it neither, please contact Plustrendy Customer Service.

The tracking info shows that the package was delivered unsuccessful or the package has been returned to sender. What should I do?

The following reason may cause the unsuccessful delivery or package returned: Nobody home; Invalid contact info; Wrong delivery address; Unreasonable rejection.

Please contact the shipping company or local post office with the tracking number, and make a schedule to redeliver. If you need further assistant, please no hesitate to contact Plustrendy.

What happens if I am not in when my order arrives?

If nobody home and miss the package delivery, please contact local post office or shipping company to pick up the package or make a shedule to redeliver as soon as possible.

Will I have to pay customs taxes on my order?

Normally, there is no extra fee for your order, however, the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Plustrendy.com cannot control and can't make any guarantees or estimation on whether any shipments will be required to pay customs-related fees or will not. Please contact your local customs office for further information.

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